Terms of service

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Effective Date: 30 October 2026

1. About These Terms

These Terms & Conditions (“Terms”) govern your use of www.rerootshop.in (the “Site”) and your purchase of products under the brand re:root. The Site is owned and operated by Vayuom Enterprise LLP, a limited liability partnership registered in India (“we”, “us”, “our”), with its registered office at Saras, Kanade mala, behind market yard, Ahilyanagar 414001.

By visiting the Site or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy and Return & Refund Policy, which form part of these Terms. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old and capable of entering a legally binding contract under Indian law to place an order. If you are under 18, you may use the Site only with the involvement of a parent or guardian, who will be responsible for the order.

3. Products and Information

We try to describe and display our products accurately. However, colours, images and packaging may differ slightly from what you receive, and we do not promise that all content on the Site is complete or error-free.
Product information is general and is not medical, health or professional advice. Individual results and experience may vary. Please read the label and ingredients, and check the product is suitable for you before use, particularly if you have allergies, a medical condition, or are pregnant or nursing.
Products are subject to availability. We may limit quantities, discontinue products, or change specifications at any time.

4. Prices and Payment

All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Prices and offers may change without notice.
If a product is listed at the wrong price because of an error, we may cancel the order, even after confirmation, and refund any amount paid.
Payments are processed securely by Razorpay and other payment partners. You confirm that you are authorised to use the payment method you choose. We do not store your card, UPI or banking details.
We are not liable for failed, delayed or duplicate transactions caused by your bank, card issuer or payment provider.

5. Orders

Placing an order is an offer to buy. A contract is formed only when we dispatch the product or confirm acceptance. We may refuse, limit or cancel any order, including for suspected fraud, misuse, stock issues, pricing errors, resale or bulk purchases, or an unserviceable address. If we cancel an order after payment, we will refund the amount paid.

6. Shipping, Returns and Refunds

Delivery, returns, cancellations and refunds are governed by our Shipping Policy and Return & Refund Policy. Delivery timelines are estimates and are not guaranteed.

7. Intellectual Property

All content on the Site, including the re:root name, logo, designs, text, images, product descriptions and packaging, is owned by or licensed to us and is protected by intellectual property laws. You may view the Site and use it for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, scrape or use any of it commercially without our written permission.

8. Acceptable Use

You agree not to:

Use the Site for any unlawful, fraudulent or misleading purpose.
Attempt to hack, disrupt, overload or gain unauthorised access to the Site or its systems.
Use bots, scrapers or automated tools to access the Site or place orders.
Buy products for resale without our written permission.
Post anything abusive, defamatory, unlawful or that infringes another person’s rights.

9. Reviews and Content You Submit

If you submit reviews, photos, comments or other content, you confirm that you own it or have the right to share it, and you give us a free, worldwide, non-exclusive right to use, display and share it for operating and promoting re:root. We may remove any content at our discretion.

10. Third-Party Links and Platforms

The Site may link to third-party websites and tools, and our products may be sold on third-party platforms such as Amazon and Blinkit. We do not control and are not responsible for their content, policies or practices. Purchases on those platforms are governed by their own terms.

11. Disclaimer

The Site and its content are provided “as is” and “as available”. To the fullest extent permitted by law, we make no warranties, express or implied, about the Site or its availability, accuracy or security, except those that cannot be excluded under applicable law.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, data or opportunity, arising from your use of the Site or our products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits any right you have under applicable consumer protection law.

13. Indemnity

You agree to indemnify and hold harmless Vayuom Enterprise LLP, its partners, employees and agents from any claim, loss or expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Site or products, or your violation of any law or third-party right.

14. Events Beyond Our Control

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, government action, courier or supplier failures, internet or system outages, or cyberattacks.

15. Suspension and Termination

We may suspend or restrict your access to the Site, or refuse future orders, at any time and without notice if we believe you have breached these Terms or misused the Site.

16. Changes to These Terms

We may update these Terms from time to time. The version on the Site at the time you place your order applies to that order. Continued use of the Site after an update means you accept the updated Terms.

17. General

If any part of these Terms is found invalid or unenforceable, the rest remains in effect. Our failure to enforce any right is not a waiver of it. These Terms, with the policies referred to above, are the entire agreement between you and us about the Site and your orders.

18. Governing Law and Disputes

These Terms are governed by the laws of India. We encourage you to contact us first to resolve any issue informally. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the courts at [Ahmednagar, Maharashtra].