Shipping policy

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Effective Date: 30 October 2026

1. Scope

This Shipping Policy applies to orders placed on www.rerootshop.in (the “Site”) for products sold under the brand re:root by Vayuom Enterprise LLP (“we”, “us”, “our”). By placing an order, you agree to this Policy. It should be read with our Terms of Service and Refund & Return Policy.

2. Where We Ship

We currently ship within India only, to locations serviceable by our courier partners. Serviceability depends on your PIN code and is confirmed at checkout. We may decline or cancel an order for a location we cannot serve, and will refund any amount paid for it.

3. Order Processing Time

Orders are processed within (1-3) business days after payment is confirmed. Business days exclude Sundays and public holidays. Orders placed after business hours, on holidays, or during sales and festive periods may take longer to process.

4. Delivery Time

Estimated delivery time after dispatch is (5-8) business days, depending on your location. Remote or hard-to-reach areas may take longer.

All delivery times are estimates only and are not guaranteed. Actual delivery depends on our courier partners and on factors outside our control.

5. Shipping Charges

Shipping charges, if any, are shown at checkout before you pay. We may change shipping charges and offers at any time without notice. Charges already paid on a confirmed order will not change.

6. Order Tracking

Once your order is dispatched, we will send you tracking details by email, SMS or WhatsApp. Tracking updates are provided by the courier partner and may take some time to appear.

7. Delivery Address and Contact Details

You are responsible for giving a complete and correct delivery address, PIN code and working phone number. We are not liable for delay, non-delivery or loss caused by incorrect or incomplete details.

If an order is returned to us because of wrong details or because you were unavailable, we may charge re-shipping costs to send it again, or cancel the order and refund the amount after deducting shipping and handling charges.

Address changes are possible only before the order is dispatched, and only if we can accommodate them.

8. Failed Delivery and Returned Orders

The courier will usually make up to (2-3) delivery attempts. If delivery fails because you are unavailable, refuse the parcel, or do not respond to the courier, the order will be returned to us (RTO). In that case:

We will refund the order value after deducting forward and return shipping charges and any applicable payment gateway fees.
We may refuse future orders from customers with repeated failed or refused deliveries.

9. Delays

We are not responsible for delays caused by courier operations, weather, natural disasters, strikes, lockdowns, government action, public health restrictions, road or transport disruptions, or any other event beyond our reasonable control.

Delay in delivery is not a ground for cancellation, compensation or refund unless the order has not been dispatched and you cancel it within the terms of our Refund & Return Policy.

10. Ownership and Risk of Loss

Ownership of and risk in the products pass to you when the parcel is handed to the courier partner. Once handed over, any delay, loss or damage in transit is a matter between you and the courier, although we will reasonably assist you in raising a claim.

11. Damaged, Tampered or Missing Items

Please check the parcel before accepting it. If the outer packaging looks opened, tampered with or damaged, refuse delivery and tell us immediately.

For any damage, wrong item or missing item:

Contact us within [48 hours] of delivery at the email address below.
Share your order number, clear photos of the product and packaging, and an unboxing video recorded from the moment the parcel is opened, with the shipping label visible.
Keep the product and all original packaging until we have resolved your complaint.

Claims made after this period, or without the above proof, may not be accepted. If a claim is approved, we will, at our choice, replace the item or refund the amount paid.

12. Customs and Taxes

Prices shown on the Site include applicable taxes unless stated otherwise. Any additional charges, such as octroi or local levies, if applicable, are your responsibility.

13. Limitation of Liability

To the fullest extent permitted by law, our liability for any shipping-related claim is limited to the amount you paid for the affected order. We are not liable for indirect or consequential loss, including loss of use, profit or opportunity, arising from delay or non-delivery.