Refund policy

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Effective Date: 30 October 2026

1. Scope

This Policy applies to products bought from www.rerootshop.in (the “Site”) under the brand re:root, sold by Vayuom Enterprise LLP (“we”, “us”, “our”). It applies only to purchases made directly on the Site. Orders placed on third-party platforms such as Amazon or Blinkit are governed by that platform’s return policy. By placing an order, you agree to this Policy.

2. Order Cancellation

You may cancel an order before it is dispatched by contacting us at the details in Section 11. We will refund the amount paid.
Once an order is dispatched, it cannot be cancelled. You may only return it under this Policy.
We may cancel any order for reasons such as stock unavailability, pricing or listing errors, suspected fraud, or an unserviceable address. In that case we will refund the full amount paid.

3. Returns: Eligible Cases

We accept returns and replacements only in these cases:

The product arrived damaged, defective or tampered with (only if you have an unboxing video). If it is damaged during transport, it is a matter between the customer and the courier company.
You received the wrong product or a missing item.
The product is expired or close to expiry on delivery.

We do not accept returns for change of mind, or because the product did not suit your preferences, taste, skin or expectations.

4. How to Raise a Request

Please contact us within [48 hours] of delivery, with:

Your order number and registered email or phone number.
Clear photos of the product, the batch label and the outer packaging, including the shipping label.
An unboxing video recorded from the moment the parcel is opened, with the shipping label visible.

Requests made after this period, or without this proof, may be rejected. Please keep the product and all original packaging until your request is resolved.

5. Review and Approval

We will review your request within (7-10) business days. We may ask for more details or proof, and we may inspect the product before approving.

If approved, we will, at our choice, replace the product or refund the amount paid. We may arrange a reverse pickup, or ask you to send the product back to the address we give you. Returns not authorised by us in advance will not be accepted.

6. Products That Cannot Be Returned

Products that have been opened, used, tested or partly consumed, except where defective on first use.
Products damaged due to misuse, improper storage or handling after delivery.
Products returned without original packaging, labels, batch details or free items or gifts that came with the order.
Products bought during a sale or with a discount that we have marked as non-returnable.
Gift cards, if any.

For hygiene and safety reasons, we cannot accept back any product once it has been opened or used.

7. Refunds

Approved refunds are made to the original payment method. We do not refund in cash. For Cash on Delivery orders, if any, the refund will be made to a bank account or UPI ID you give us.
Refunds are processed within [5–7] business days of approval. Your bank or card issuer may take a further 5–10 business days to show the amount, and we are not responsible for their delays.
Shipping charges are not refundable, except where we sent a damaged, defective or wrong product, or cancelled the order.
Payment gateway fees, if any, are non-refundable where the return is not caused by us.
We may deduct from any refund the value of discounts, free items or gifts that were not returned.

8. Undelivered and Returned-to-Origin Orders

If an order is returned to us because of a wrong or incomplete address, a refused delivery, or because you were unavailable, refunds will be made as set out in our Shipping Policy, after deducting shipping and handling charges.

9. Coupons, Offers and Misuse

Refunds on discounted orders are limited to the amount actually paid. We may refuse or reverse any return or refund where we reasonably suspect fraud, misuse, or repeated or abusive claims, and we may refuse future orders from such customers.

10. Limitation of Liability, Law and Changes

To the fullest extent permitted by law, our liability under this Policy is limited to the amount you paid for the affected order. Nothing in this Policy limits any right you have under applicable consumer protection law.

This Policy is governed by the laws of India, and courts at [Ahmednagar, Maharashtra] have exclusive jurisdiction. We may update this Policy from time to time. The version on the Site when you place your order applies to that order.