Privacy Policy

Effective Date: 30 October 2026

This Privacy Policy explains how Vayuom Enterprise LLP (“we”, “us”, “our”), the owner of the brand re:root, collects, uses and protects your personal information when you visit or buy from our website www.rerootshop.in (the “Site”). Our registered office is at Saras, Kanade mala, behind market yard, Ahilyanagar 414001.

By using the Site or placing an order, you agree to this Policy. If you do not agree, please do not use the Site.

1. Who We Are

Vayuom Enterprise LLP is the owner of the re:root brand and operates this website.

2. Information We Collect

• Identity and contact details: Name, email address, phone number, billing and delivery address.
• Order details: Products purchased, order value, and order history.
• Payment details: Payments are processed by Razorpay. We do not see or store your full card, UPI or net-banking credentials; we only receive confirmation of payment status and a transaction reference.
• Technical data: IP address, device and browser type, pages viewed, and cookie data.
• Communications: Messages, reviews or feedback you send us.

3. How We Use Your Information

• To process and deliver your orders, and send order and shipping updates.
• To provide customer support and handle returns, refunds and complaints.
• To send offers and updates about re:root, only where you have agreed. You can opt out at any time.
• To improve the Site, prevent fraud, and keep our systems secure.
• To comply with applicable law, including tax and accounting requirements.

4. Who We Share It With

We do not sell your personal information. We share it only as needed with:

• Shopify, which hosts our online store.
• Razorpay, which processes payments.
• Courier and logistics partners, to deliver your order.
• Analytics, marketing and communication tools (such as email, WhatsApp/SMS or advertising platforms), where used.
• Authorities, where required by law or to protect our legal rights.

These parties may process your data under their own privacy policies. We share only what is necessary for the service they provide.

5. Cookies

The Site uses cookies and similar technologies to keep your cart working, remember preferences and understand how the Site is used. You can disable cookies in your browser settings, but some features of the Site may not work properly.

6. Data Security and Retention

We use reasonable security practices to protect your information, including secure (HTTPS) connections and access controls through our service providers. No online system is completely secure, so we cannot guarantee absolute security.

We keep your information only as long as needed for the purposes above or as required by law (for example, tax and accounting records), and delete or anonymise it afterwards.

7. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask to access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, unless we must keep it by law.
• Withdraw your consent, including for marketing messages, at any time.
• Make a complaint to us about how your data is handled.

To exercise these rights, contact us using the details in Section 10.

8. Children

The Site is not meant for children under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

9. Third-Party Links and Marketplaces

The Site may link to other websites. Our products may also be sold on third-party platforms such as Amazon and Blinkit. Those platforms handle your data under their own policies, and we are not responsible for their practices.

10. Contact and Grievance Officer

For any questions, requests or complaints about this Policy or your personal information, please contact:

11. Changes to This Policy

We may update this Policy from time to time. The latest version will always be on the Site with its effective date. Continued use of the Site after changes means you accept the updated Policy.